Recent Outcomes
A focused view of commercial, customer, and operating impact across transformation and agency leadership roles.
Agency revenue
Agency revenue in two years after an operating model overhaul and the launch of new service lines.
Digital conversion lift
Lift in digital conversion through a redesigned enterprise digital system for a regulated global organisation.
Practice scale
Customer experience practice scaled in under three years across North America.
New business win rate
New business win rate while scaling a multidisciplinary customer experience practice.
Team turnover
Team turnover while growing distributed teams across cities and time zones.