Selected results
Selected results across digital conversion, customer experience, agency growth and team leadership. Agency revenue and new business figures describe the businesses I led.
Agency revenue
Agency revenue in two years after an operating model overhaul and the launch of new service lines.
B2B ecommerce conversion uplift
Delivered a 40% uplift in B2B ecommerce conversion by improving the digital buying experience and reducing friction in the ordering process.
Practice scale
Customer experience practice scaled in under three years across North America.
New business win rate
New business win rate while scaling a multidisciplinary customer experience practice.
Team turnover
Team turnover while growing distributed teams across cities and time zones.